Wi-Fi and connectivity
Inflight Wi-Fi
Upgraded, high-speed Wi-Fi is available to buy on select domestic flights. Browse the internet, check emails and stream video services like Netflix, Hulu and HBO faster than ever before.
To see what's on your flight, check your boarding pass or online ahead of time.
How to connect to Wi-Fi
Phone or tablet:
- Enable airplane mode and connect to the 'aainflight.com' Wi-Fi signal
- If you’re not redirected, open a browser and enter aainflight.com
Laptop:
- Connect to the 'aainflight.com' Wi-Fi signal
- If you’re not redirected, open a browser and enter aainflight.com
Pricing
You can always access aa.com for free during your flight.
Pay as you fly
Wi-Fi is available on almost all routes for as little as $10.
Pay monthly or annually
If you fly often, you can buy a monthly or annual American Airlines Wi-Fi Subscription Plan for up to 2 devices.
Monthly:
- 1-device - $49.95
- 2-device - $59.95
Annual:
- 1-device - $599
- 2-device - $699
To buy an American Airlines Wi-Fi Subscription Plan, you must:
- Be an AAdvantage® member
- Have an email address saved in your AAdvantage® account
- Have a credit card with a U.S. billing address saved in your AAdvantage® account
Not an AAdvantage® member? Join today.
Your Wi-Fi subscription will be valid on most domestic flights operating between airports within the United States, or between the U.S. and Canada, Mexico, the Caribbean or Central America, where network coverage is available.
Panasonic international Wi-Fi services are not included in the American Airlines Wi-Fi Subscription Plan.
Do you need assistance with your onboard Wi-Fi service, or do you have a question about it?
American Airlines Wi-Fi Subscription Plan
Live Chat
Air: Inflight Wi-Fi portal choose Contact Us
Phone:
1-844-994-4646
Email:
The inflight Wi-Fi portal will display "Wi-Fi Onboard (provided by Intelsat)”
Your credit card statement charges will appear as “AA WIFI”
Intelsat
Live Chat
Air: Inflight Wi-Fi portal choose Contact Us
Phone:
1-877-350-0038
Email:
The inflight Wi-Fi portal will display "Wi-Fi Onboard (provided by Intelsat)”
Your credit card statement charges will appear as “WIFIONBOARD"
Viasat
Live Chat
Air: Inflight Wi-Fi portal choose Contact Us
Phone:
1-888-649-6711
The inflight Wi-Fi portal will display “Connected by Viasat”
Your credit card statement charges will appear as “VIASAT IN-FLIGHT WIFI 888-649-6711 CA”
Panasonic
Phone:
1-866-924-3715
Email:
The inflight Wi-Fi portal will display “Service provided by Panasonic”
Your credit card statement charges will appear as “AA-WIFI BY PANASONIC"
Onboard power
Most of our planes have AC power outlets and/or USB power ports, and we’re in the process of installing even more access to power on other planes.
Phones and electronic devices
You can use your cell phone, laptop and other electronic devices onboard until advised by the flight crew, but phone calls aren't allowed during flight.
Please keep these things in mind during taxi, takeoff and landing:
- Put small devices in airplane mode and either hold or place the device under your seat
- Laptops, virtual reality headsets and other large items cannot be held and should be turned off and put away