We're dedicated to providing a positive travel experience for all customers. You can request special assistance when booking your trip online or call us if you have special requests. A coordinator will contact you before your trip to make sure everything’s ready.
Need special assistance for your trip? Here's how to request it on aa.com or the American app:
Go to the 'Add special assistance' section on the passenger details page.
If you have specific needs, call us directly.
You can request wheelchair assistance for:
We recommend that you request wheelchair assistance in advance by selecting 'Add special assistance' when booking or managing your trip on aa.com or in the American app.
You can also inform a team member at the airport about your wheelchair needs on the day of travel.
If you need help hearing important flight information, please inform a gate agent or flight attendant. Open captioning is available for safety videos.
Even if you don't need assistance, please let us know if you are deaf or hard of hearing. This helps us make sure you receive a safety briefing and important flight updates.
Inform a ticket agent if you need help checking in or reaching your gate. Request a courtesy wheelchair, arm assistance, or directions when booking or managing your trip on aa.com, in the American app or when you arrive at the airport. Braille safety cards are available on board
Even if you don't need airport assistance, please let us know if you are blind or have low vision. This helps us make sure you receive a safety briefing and important flight updates.
We help customers with cognitive or developmental disabilities board, deplane, and connect flights.
Customers needing constant care or who cannot follow safety instructions must travel with a safety assistant. You can buy a ticket for your assistant.
American may require a safety assistant if the customer cannot:
If we determine a customer needs a safety assistant for travel, they must be accompanied by one. Otherwise, we will not allow the customer to fly until a safety assistant is available.
We’ll do our best to find the most comfortable and usable seats for your needs. Choose seats when booking your trip or call Reservations for help, especially if you:
Customers needing special assistance can ask to board early at the gate.
If you need more than one seat to travel comfortably and safely, you must book an additional seat by calling Reservations. Please inform us of your seating needs when booking your trip.
Request a seat belt extension from a flight attendant or gate agent if needed. Only seat belt extensions provided by American Airlines can be used.
Here are some tips to make your trip easier:
You can find more information about airport assistance on the Transportation Security Administration (TSA) website.
The Air Carrier Access Act (ACAA) protects air travelers with disabilities from discrimination. The U.S. Department of Transportation (DOT) enforces this law, which applies to all flights within, to, or from the United States.
To get a copy of the ACAA regulations (Part 382):
This Bill of Rights describes the fundamental rights of air travelers with disabilities under the Air Carrier Access Act and its implementing regulation, 14 Code of Federal Regulations (CFR) Part 382.
Find helpful information if your trip includes 1 or more flights with our partner airlines.
